Privacy Policy

The data controller is [legal business name], trading as The Red Lion Hotel, Market Place, Spalding, Lincolnshire, PE11 1SU. [ICO registration number: XXXXXXXX.]

Contact us about your data on 01775 722869 or at [email address].

• Contact form: your name, email address and message.
• Room bookings: your name, contact details, stay dates, payment details and any requests you make.
• Table bookings: your name, contact details, party size and any dietary or occasion notes.
• Website use: technical data such as IP address, browser type and the pages you visit, collected through cookies.

• To manage your booking and stay. Our lawful basis is performing a contract with you.
• To reply to your enquiries. Our lawful basis is our legitimate interest in responding to you.
• To meet legal and accounting obligations. Our lawful basis is legal obligation.
• To understand how our website is used and improve it. Our lawful basis is your consent, given through cookie settings.

We do not sell your data. We only send marketing emails if you have opted in, and you can unsubscribe at any time.

We use trusted providers who process data on our behalf:

• eviivo: online room booking and payments.
• TableSense: online table bookings.
• Google (Analytics, via Site Kit): website usage statistics.
• [Website hosting provider]: hosting of this website.

These providers have their own privacy policies and only use your data to provide their service to us.

Our website uses essential cookies to work properly and analytics cookies to measure visits. You can control or delete cookies in your browser settings. [If a cookie banner is added, describe the consent choices here.]

We keep booking and financial records for up to [6 years] to meet tax and accounting rules. Contact form messages are kept for up to [12 months] unless they relate to a booking.

You have the right to access, correct or delete your data. You can also restrict or object to its use, or ask for a copy to transfer elsewhere. Where we rely on consent, you can withdraw it at any time. To use any of these rights, contact us using the details above.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.