Guest Information
General Policies
These policies help keep The Red Lion Hotel comfortable and safe for all guests. If you have any questions, please speak to a member of staff.
Smoking
The Red Lion is a no-smoking building, and this includes e-cigarettes and vapes. Smoking in a bedroom may result in a cleaning charge of [£XX].
Pets
[Well-behaved dogs are welcome in the bar area and in selected rooms by prior arrangement. A charge may apply.] Please tell us when booking if you plan to bring a pet.
Children
Children are welcome in the restaurant and hotel. Under-18s must be accompanied by an adult in the bar area [after 9:00pm].
Alcohol & Challenge 25
We operate a Challenge 25 policy. Anyone who looks under 25 may be asked for photo ID when buying alcohol. We will not serve alcohol to anyone under 18 or to anyone who appears intoxicated.
Allergies & Dietary Requirements
Please tell a member of staff about any allergies or dietary requirements before you order. Full allergen information is available on request.
Our kitchen handles common allergens, so we cannot guarantee any dish is completely allergen-free.
Accessibility
The Red Lion is a Grade II listed building, and the hotel has no lift. Some areas are only reachable by stairs.
Please contact us before booking so we can discuss your needs and suggest the most suitable room.
Noise & Behaviour
Please keep noise to a minimum in hotel corridors and rooms between [11:00pm and 7:00am]. We do not accept abusive or threatening behaviour towards staff or other guests.
Lost Property
Items left behind are kept for [30 days]. Contact us to arrange collection or postage, which is at the guest’s cost.
Complaints
If something is not right, please tell a member of staff during your visit so we can put it right. You can also contact us after your visit on 01775 722869.
Questions About Your Visit?
Get in Touch
Use the button below to email us or call on
01775722869
